This Privacy Policy explains how Twill Emporium (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from www.twillemporium.com (“Website”).

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We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA).

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1. Information We Collect

We may collect the following personal information when you use our Website:

• Full name

• Email address

• Contact number

• Billing and delivery address

• Payment information (processed securely via third-party payment gateways)

• Order history and preferences

• IP address and browser information (via cookies)

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2. How We Use Your Information

We use your personal information to:

• Process and fulfil fabric and textile orders

• Communicate with you regarding orders, deliveries, or enquiries

• Improve our Website, products, and services

• Send promotional emails (only if you have opted in)

• Comply with legal and regulatory requirements

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3. Payment Processing

Payments made on our Website are processed through secure third-party payment providers.
We do not store or have direct access to your card details.

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4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with:

• Courier and delivery service providers

• Payment processors

• IT and website service providers

• Regulatory authorities when required by law

All third parties are required to protect your information.

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5. Cookies

Our Website uses cookies to:

• Improve functionality and user experience

• Analyse website traffic

• Remember your preferences

You may disable cookies in your browser settings, though some features may not function correctly.

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6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

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7. Your Rights

In terms of POPIA, you have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Regulator

Requests can be sent to [Your Contact Email].

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8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

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10. Contact Details

If you have any questions about this Privacy Policy, please contact:

Company Name: Twill Emporium
Email: info@twillemporium.com
Country: South Africa