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Refund Policy

Last updated: 01-03-2026

1. General Policy

Due to the nature of fabric and textile products, all sales are final, except where items are faulty, damaged, or incorrect.

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By placing an order with Twill Emporium, you agree to this Refund & Returns Policy.

2. Cut-to-Order Fabrics

Most fabrics sold by Twill Emporium are cut to order.

For this reason:

  • We do not accept returns or exchanges for:

    • Change of mind

    • Incorrect colour choice

    • Incorrect quantity ordered

    • Fabric no longer required

We strongly recommend ordering samples (where available) before purchasing larger quantities.

3. Faulty or Damaged Goods

If you receive fabric that is:

  • Faulty

  • Damaged

  • Incorrectly supplied

Please notify us within 48 hours of delivery by emailing [your email address], including:

  • Your order number

  • Clear photographs of the issue

  • A brief description of the problem

Once assessed and approved, we will offer one of the following:

  • Replacement fabric (subject to availability), or

  • A refund (excluding shipping costs, unless otherwise required by law)

4. Returns Approval

No returns will be accepted without prior written approval from Twill Emporium.

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Approved returns must:

  • Be unused, unwashed, and uncut

  • Be in their original condition and packaging

  • Be returned within 7 days of approval

 

Returned items that do not meet these conditions may be refused.

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Approved refunds will be processed:

  • Using the original payment method

  • Within 7–10 business days after inspection of returned goods

 

Please note:

  • Original shipping costs are non-refundable

  • Refund timelines may vary depending on your bank or payment provider

5. Sale and Clearance Items

All sale, discounted, or clearance items are non-refundable and non-returnable, unless faulty.

6. Colour Variations

We make every effort to accurately display fabric colours and textures.

However, slight variations may occur due to screen settings, dye lots, or manufacturing processes. These variations do not constitute a fault.

7. Exchanges

We do not offer exchanges. If eligible, approved refunds will be processed in accordance with this policy, and a new order may be placed separately.

8. Consumer Protection Act (CPA)

This policy complies with the South African Consumer Protection Act. Nothing in this policy limits your statutory rights where applicable.

This Refund Policy does not cover all refund or exchange scenarios and each query may be handled on a case-by-case basis.

 

For any refund or return enquiries, please contact us.

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